After Market 2014 Drivers for Growth #ameurope2014
23 Oct 2014

Aftermarket Partners 2014

Programme - GMT +01:00
08:40
Måns Isacsson, Service Development Manager Nordic Region, SKF
Creating, calculating, communicating value

09:20
Maarten Wijnheijmer, Global Aftermarket Director, Howden Compressors Division
How to create a service strategy for profitable growth

10:00
Case Study: How Airbus leveraged flight hour services to boost competitiveness
Louis-Dominique Bouclier, Head of Airbus FHS Pool Management, Airbus;
Louis Marquis-Sebie, Pool Management Special Projects Leader, Airbus.

11:00
Tim Baines, Professor, Aston Business School
Track: Servitization - Made to serve: how manufacturers can compete through servitization and product-service systems

11:25
Brendan Viggers Product & Sales Support at IFS
Track: Servitization - Corporate performance management

12:15
Track: Servitization - Q&A panel
Moderator: Kris Oldland, Editor, Field Service News;
Panelists:
Antony Bourne, Global Industry Director Manufacturing, IFS;
Tim Baines, Professor, Aston Business School;
Koen D’Haeyer, Senior Manager Technical Service Support and Service Development, Lely.

13:50
Executive Circles
15:30
Frank Bunge, Global After Sales Service Director, Leica Microsystems
Track: Smart Services - Strategies for deployment of remote services

15:55
Rohan Richards, Director of Business Innovation & Principal Consultant, Ericsson
Track: Smart Services - Leveraging consumer insight to enable Internet of Things service growth in a sustainable, networked society

16:20
Alexandre Figuiere, Business Development Manager EXALEAD, Dassault Systemes
Track: Smart Services - eServices: the new era of customer support

16:45
Per Stjernqvist, Managing Director Denmark, Volvo Construction Equipment
Track: Smart Services - From Reactive to Proactive service planning (by utilizing telematics)

17:10
Track: Smart services - Q&A panel
Moderator: Tim Baines, Professor, Aston Business School;
Panelists:
Frank Bunge, Global After Sales Service Director, Leica Microsystems;
Rohan Richards, Director of Business Innovation & Principal Consultant, Ericsson;
Alexandre Figuiere, Business Development Manager EXALEAD, Dassault Systemes;
Per Stjernqvist, Managing Director Denmark, Volvo Construction Equipment.